We strive to ensure that you are satisfied with your purchase. However, if you are not happy with your order, please review our return and refund policy below:
1. Return Window:
You have 14 days from the date of delivery to return items for an exchange. Unfortunately, we do not offer refunds.
2. Conditions for Returns:
To be eligible for a return, your item must be:
- Unworn, unwashed, and in its original condition.
- Free from any damage, stains, or alterations.
- Returned with all original tags attached.
3. Non-Returnable Items:
Please note that we do not accept returns for damaged items.
4. Refund Method:
Exchanges are processed after the returned item is inspected and approved. Refunds are not available.
5. Return Shipping Costs:
The cost of return shipping will be the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.
6. Exchange Policy:
We offer exchanges for eligible items. If you wish to exchange an item, please ensure it meets the return conditions outlined above. Shipping costs for exchanges will also be covered by the customer.
7. Damaged or Defective Items:
We do not accept returns for damaged or defective items.
8. International Returns:
We currently do not accept returns for international orders.
9. How to Initiate a Return or Exchange:
To start a return or exchange, please contact our customer service team at [your contact email or number] with your order number and details of the item(s) you wish to return.
Thank you for shopping with us! If you have any questions regarding our policy, please feel free to reach out.